
FREQUENTLY ASKED QUESTIONS
Please complete the inquiry form located under the space you are interested in and we will contact you within 2 business days. For faster response, you may contact us via phone or text at 337.359.5575. We allow two bookings per day on Friday and Saturday. You are allowed to book before 5pm for the afternoon slot or after 6p for the evening slots. You may also book the full day for an additional cost. Please see the Packages page to review the breakdown.
We require a non-refundable retainer fee, and signed contract to secure your date.
We accept a variety of payment options including cash, credit or debit, Apple pay, Afterpay, Paypal or Affirm. Subject to availability. Terms & Conditions may apply. Depending on the package, we require a non-refundable retainer fee to hold your date and is deducted from your overall balance.
You can choose to split into three payments by completing event inquiry form and waiting for separate invoice for the retainer.
The retainer fee is a non-refundable downpayment required along with a signed contract. Below is the minimum retainer required for each package.
DIY- $250
Deluxe- $450
Exclusive- $650 or 20%
The retainer fee is applied toward your overall balance and subject to change to secure preferred vendors and rental items.
Please see the complete package breakdown under the Package page of each venue. If you have additional questions, please give us a call at 337.359.5575.
Summary:
Venue Access:
Deluxe: 7-hour access using standard time slots.
Exclusive: 8-hour access for a more leisurely and extended celebration.
Decor Package:
Deluxe: Focused on one focal area with a simple decor package.
Exclusive: Comprehensive decor covering multiple focal areas with a fully customized package.
Customization:
Deluxe: Designer’s choice within in-stock inventory.
Exclusive: Personalized design consultation for bespoke decor and planning.
Table Layout:
Deluxe: Standard table layout.
Exclusive: Custom table layout with expanded options.
Additional Elements:
Deluxe: Basic decor elements included.
Exclusive: Additional custom decor elements, enhanced lighting, exclusive furniture, and more staff for execution.
Choose the package that best fits your vision and needs for a truly memorable celebration.
We do not under any circumstances issue a refund, but we do allow you to transfer that balance to another service or date with an advance notice of at least 60 days, if available. Credit good for up to 1 year. Retainer may be required to hold the new date, if not paid in full, but will be deducted from the balance.
No, we book multiple events in one day, no one can come in early to set up or drop equipment. The time you have rented is the time you have to set up, have your event and clean up after. Please make sure your vendors know to pick up their equipment no later then your end time. For example, if you book 10-5, you can set up for 2-3 hours, party for 3-4 hours and clean up for 1 hour. Everything must be out by 5pm. Please get with your decorator before booking.